Customer Service

 

Privacy Policy

Legs Love is committed to protecting your privacy.

This privacy statement discloses what information we gather about you when you visit the LegsLove.ie Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

Collection of your personal information

The personal information we collect may include your name, title, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site.

Use of your personal information

The personal information collected on this Site will be used to provide the services you have requested.

We may use your personal information to provide you with important information about the product or service that you are using, including new products and discount offers.

Questions

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us.

We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

Complaints procedure

We welcome any comments about our service; we depend on you to tell us how we can improve what we are doing. Our aim is to deal with any problems and difficulties quickly and fairly. If you have reasons to complain about our service, please contact us and state that you are making a complaint.

We aim to always respond to all enquiries within 24 hours either resolving the complaint or establishing a timescale for its resolution. We always strive to resolve complaints within three working days.

Company details

LegsLove.ie
Company Registration No. 389985.
Registered address: 67 Sandyford Hall Crescent, Sandyford, Dublin 18, Ireland.
Legslove.ie and the LEGS LOVE BEAUTY FOR LEGS device are trademarks of Marianne Murphy, 67 Sandyford Hall Crescent, Sandyford, Dublin 18, Ireland.

Returns infomration

We offer a simple no-quibble guarantee. We will exchange the goods or refund you. Simply return items to us unopened, in their original condition within 20 days. This returns guarantee is over and above your statutory rights – as extended by The Consumer Protection (Distance Selling) Regulations 2000.

To return items to us please package them carefully, pre-pay the postage costs, enclose your name, address, contact number, email address and order number and put the package in the post. Please use a recorded delivery service. We will refund your postage charges if the return is a result of our error. Once we have received and processed your return, we will issue a full refund (or exchange the items for others if you prefer.) We will send you an email confirming your return instructions when we have processed it. If your chosen substitute product is not in stock we will contact you to offer either an alternative or a refund.

Send returns to:

Returns
Legs Love Returns, 67 Sandyford Hall Crescent, Sandyford, Dublin 18, Ireland.

Returns Terms and conditions

Returned goods that we receive which do not meet the above criteria in relation to being in their original condition will be considered as ‘In Dispute’. In Dispute products will not be refunded or exchanged. A reason will be given as to why the product is In Dispute and we are happy to re-ship such In Dispute items back to you, at your cost, otherwise they will be destroyed after 30 days from their receipt back to us.
Your statutory rights are not affected.

Shipping

Delivery

Orders that are received before 1pm are typically dispatched the same day (excluding weekends and bank holidays).

Orders received after 1pm will be dispatched the next working day but when possible we will also dispatch them the same day.

Please note depending on the size of your letterbox packages which exceed the size of a standard letterbox may have to be collected from your local postage depot. Therefore if you have ordered a number of items we suggest you choose a delivery address where someone will be there to receive the items ordered.

Postage and package charges

Orders €10.00 & over within Ireland (including Northern Ireland) are FREE – (1-3 working days):
Orders under €10.00 in value within Ireland (including Northern Ireland) incur €1.50 postage change.

Orders to Great Britain (2- 4 working days) Europe (3- 5 working days): Rest of World (5-9 working days)

Postage charges depend on volume of units & country location. Charges detailed at the point of purchase.
Orders outside of Europe may be subject to import taxes and duty.

In the unusual situation that an item is out of stock we will ring to inform you of the expected delivery time to check that this is acceptable.

Payment

We accept payment by cheque, postal order, bank draft, credit card or debit card. Credit card payments via Paypal. Please note Paypal does not accept laser card.
Payment in cheque, postal order or bank draft – please place your order by email to the following address sales@legslove.ie upon order receipt price quotation will be sent back. Once order is confirmed by email payment must be received before the products are dispatched.

 

Order Safely

Legslove.ie use paypal for payment processing. It’s safe, easy to use, and you don’t even need a paypal account.

Debit cards are accepted if they have a Visa or MasterCard logo.

FREE DELIVERY
To Ireland & NI
for orders over €10

EU & REST OF
the World
Flat fee of €4.50* when you spend over €35
* Standard postage

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